Best Western Rewards - Your Free Global Hotel Loyalty Programme

Best Western Rewards FAQs

As a Best Western Rewards member you will get even more from your stays as you make your way up our membership levels.

Redeeming Best Western Rewards

• What can I use my Best Western Rewards points for?

  Best Western Rewards points can be used for a variety of awards, including global free room nights, Best Western Travel Card, shopping vouchers, meal vouchers and much more. Login to your rewards account to view all rewards.

  Please allow up to 10 business days for delivery of virtual gift cards.

• What is the Best Western Travel Card?

  The Best Western Travel Card can be used at over 4,000 Best Western hotels throughout the world; they NEVER expire and make a great gift for someone special.

• What do I do if I have not received my award after the expected delivery date?

  Please contact our Rewards Team at [email protected]

• Are there restrictions on where I can redeem my points for hotel stays?

  You can redeem your points for hotel stays in over 80 countries worldwide. Starting from just 5,000 points, you can apply them towards the room rate. Points are redeemable in 1,000-point increments and can be used for free night stays.

  Best Western Rewards members must have the necessary number of points to complete a free night based on the hotel’s individual point tier level. Log into your Rewards account and search for hotels using your Best Western Rewards points at www.bestwestern.co.uk. Should you not have the required number of points for the stay upon arrival, you will be required to pay the prevailing rate.

• Can I transfer points to another Best Western Rewards account?

  Yes. Points can be transferred between accounts that share the same physical address. To arrange a point transfer, please contact our Rewards Team at [email protected]

Earning Best Western Rewards

• How do I earn Best Western Rewards?

  Best Western Rewards members earn 10 points for every $1USD they spend on their qualifying rate booked when staying in any one of our independently owned hotels worldwide. Points cannot be earned on restaurant meals or any extra spend at the hotel.

  Rewards points can also be purchased by contacting the Best Western call centre on 0800 39 31 30.

• What are qualifying/non-qualifying rates?

  All rate plans not listed below are eligible for Best Western Rewards points:
  Stays booked through online travel agencies, such as priceline.com, expedia.com, travelocity.com, booking.com, kayak.com (i.e., channels other than Best Western branded booking channels);
  Stays booked through tour operators; and stays booked at special discounted rates, such as employee rates, FIT/wholesale/net rates, group bookings/bus rates, crew rates, BWR free night awards rates (FX rates), or discounted rates for stays longer than thirty (30) nights.

• Can I earn points on all bookings no matter where I book?

  To earn Rewards points on your stays you need to book through the Best Western website, call centre, directly through the hotel or through a Travel management Company on a qualifying rate plan. When booking online, simply log in to your Rewards account before making your booking or add your Rewards number when prompted when making your booking.

  Bookings through Online Travel Agents (OTAs) are NOT eligible for Rewards points, unless it is your first Best Western booking, and you enrol at the hotel during your stay. In this instance 500 points will be credited for this booking only. This restriction includes but is not limited to Booking.com, Bookit.com, Expedia, Getaroom (GAR) Hotels.com, Hotwire.com, Lastminute.com, Orbitz, Priceline, Agoda, Hotel.de, Laterooms.com

  
  

• Will I receive points if I pay for my stay with a Best Western Travel Card?

  Yes, you will earn points or Airline Miles when you pay with a Best Western Travel Card as long as you stay on a qualifying rate.

• How do I earn Airline Miles?

  To earn Airline Miles, simply log in to your online account and change your earning preference under ‘My Profile’ and ‘Communication Preferences’.

• Can I receive both Airline Miles and Best Western Rewards points for a stay?

  You can earn either Best Western Rewards points OR Airline Miles for your stay. Your designated earning preference (points or Airline Miles) will be credited accordingly for each stay. You may change your earning preference logging into your online account and updating your earning preference under ‘My Profile’ and ‘Communication Preferences’.

• If I book more than one room at a Best Western for the same night, will I earn points for each room?

  Best Western will issue points for up to 3 rooms booked by the same member for the same night provided that the member pays for all the rooms at a qualifying rate.

• When will points be credited to my account?

  Please allow up to 7 days for points or Airline Miles to post to your account. Airline Miles can take up to two statement cycles to appear on your partner account. Be sure to show your card upon check-in to help speed up the posting of Best Western Rewards points or Airline Miles. If you have stayed at a Best Western and would like to enquire about missing points or Airline Miles, please login to your rewards account and complete a Missing Points/Miles form.

• What do I do if I'm missing points or Airline Miles from a recent stay?

  If you provided your Best Western Rewards card or membership number at the time of your Best Western stay, please allow at least 7 days for points or Airline Miles to be posted to your account. If more than 7 days have passed since your departure date and points or Airline Miles are not posted to your account, log in to your account and fill out the Missing Points/Miles form. For new members, points/Airline Miles will be credited for any qualifying Best Western Rewards stay occurring within 30 days prior to enrolment in the Programme.
  PLEASE NOTE: Stays over 6 months old cannot be reviewed for points or miles.

Best Western Rewards FAQs

• How do I join Best Western Rewards?

  Joining is easy. Enrol in Best Western Rewards and start earning today.

• Is there a fee to join Best Western Rewards?

  No. Membership is FREE. Not a member? Enrol in Best Western Rewards and start earning today.

• Where can I update my personal information?

  You can update your personal information by logging into your account at www.bestwestern.co.uk and clicking on the ‘My Profile’ link once logged in or by calling our Rewards Team on 0800 393130.

• How do I set up online account access?

  If you originally set your Rewards account up with an email address, please click on the log in link at www.bestwestern.co.uk and click on the ‘Forgot Password’ link. If you do not have a password attached to your account, please call the Rewards Team on 0800 393130 to set up your online account.

• How can I check my account balance?

  You can access your up-to-date account information by logging into your online account and using the ‘create statement’ box.

• Do my Best Western Rewards points expire?

  Best Western Rewards points never expire, so you can earn and redeem your points any time you like.

• Do I receive a membership card when I first enrol?

  You will receive a welcome letter by email that includes your Best Western Rewards membership number. We do not issue physical cards.

• What does a room upgrade consist of?

  Gold, Platinum, Diamond and Diamond Select Members may receive at the time of check-in, the hotel’s best available room. Assignment of the Best Available Room is within the sole discretion of the hotel, and may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or those in proximity to special amenities, or suites. This benefit applies only to the guest room occupied by the elite level Member.

• What should I expect for my recognition gift?

  Gold, Platinum, Diamond and Diamond Select members be given the opportunity to choose either a recognition gift or 500 bonus points. The recognition gift is a free drink voucher (alcoholic drinks are not permitted at Scottish properties).

• Can I add another person to my account?

  No. Each Best Western Rewards membership account is uniquely owned by an individual.

• Can I match my status with a competing loyalty programme?

  With our status match programme, we will match your elite status in any other hotel loyalty programme, FREE of charge.